Facebook & Instagram Messenger Integration (Meta Connect Pro) puts your Facebook Page and Instagram business inbox inside Odoo Discuss. Your team reads and replies to customer messages, including photos, voice notes and files, without switching apps, and conversations can be assigned to agents automatically. I built it with MD Rajibul Islam at Dot BD Solutions.
At a glance
| Module | Facebook & Instagram Messenger Integration |
|---|---|
| Odoo version | 19 (15 to 18 also available) |
| Uses | Meta Graph API (official) |
| Publisher | Dot BD Solutions Limited |
| Developers | MD Rajibul Islam and Rafiur Rahman Rafit |
What it does
- Facebook Messenger and Instagram Direct in one Odoo Discuss inbox.
- Unlimited Facebook Pages and Instagram business accounts, each with its own token and settings.
- Text, images, videos, GIFs, voice notes and file attachments both ways.
- Asynchronous queue with automatic retries, built to handle over 1,000 messages a minute during ad campaigns.
- Automatic assignment: round-robin, least busy, random or manual.
Who it is for
Shops and service businesses that get most of their leads from Facebook and Instagram ads, and agencies that handle several brands' pages. Keeping chats in Odoo means the conversation sits next to the customer's orders and CRM history.
Setup overview
- Create a Meta app at developers.facebook.com and link your business profile.
- Add Messenger and Instagram to the app and configure the webhooks.
- Connect each Page in Odoo with its page token.
- Start replying from Odoo Discuss.
Frequently asked questions
Do customers see anything different?
No. They chat with your Page in Messenger or Instagram as usual; your replies come from Odoo.
Can several agents share the inbox?
Yes. Conversations can be assigned automatically and reassigned manually.
Want your Facebook and Instagram chats in Odoo?
The Meta app setup has many steps. I can do it with you over a call.
